I would not even give this a 1 star for my experience. I have been a loyal customer to Rooms to Go for many years and was looking to purchase my 3rd set of furniture with them on Saturday. Our sales associate was amazing and asked me if I had an account open with them. I let him know I did and he came back to let me know the account has closed and I would need to re-apply which was no problem for me to do. I applied and got declined instantly which didn’t make any sense. I called Synchrony bank immediately to find out that I already had an open account with them. So they ran my credit for no reason. I was directed to speak to management which is where this situation escalated quickly. The female manager was disrespectful and rude to not just myself but to the employee. She wouldn’t let me speak and accused me of not having an account which we had verified multiple times with her associates and the back office. She proceeded to tell me they never ran my credit and only to find out that I had an open account with her. At that point the situation I knew was not going to be handled I let her know that I can proceed to purchase the couch and that our conservation needed over since we were not agreeing. She snatched my account paper out of my hands and said with what account are you trying to buy this couch with? The employee was mortified and apologized and even called me after I left the store. This was the most embarrassing situation I have ever been apart of. If this is the manager that is representing your store she is not letting people make purchases. I have also yet to receive a callback from the main manager and have called him 3 times. Not to worry, I will never again visit the MILLENIA Location of Rooms to go.

Attentive customer service You are greeted upon entering its a variety of showroom floor sets of bedroom, decor, and living room decor not as minimal as I would like, but I would visit again throughout different seasons to see what they have.